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AUSTRALIAN ORDERS
Postage and handling is $5.45 (up to 30kg*, within Australia).
We offer free postage on orders over $140 (up to 30kg*, within Australia).
Orders are delivered via
eParcel by Australia Post. This allows you to track your order via the
following site http://ausposttracking.com.au/
Parcels are generally delivered between the hours 8:00am - 5:00pm. If there is no one home at the time of delivery to receive and sign for the order, the parcel will be returned to the local Post outlet and a card left notifying you of its location. All orders require a signature upon receipt. For these reasons we suggest you provide a business address if no one is home during business hours. Please do not request that the we leave the parcel unattended in any way, as we cannot fulfill this request. Any such requests will be ignored.
Express Post is available upon request. Please tick the appropriate box during the checkout process, and we will contact you with a quote (no obligation). Please note some items cannot be sent via Express Post due to Australian Aviation guidelines. This includes aerosols (deodorants, hairspray), flammable products (containing alcohol - includes fragrances), and some other products. We will advise if your order is not suitable for Express Post.
*Any request to increase orders above our maximum quantities may result in an increase of postage charges.
Expected delivery times:
Your location |
Delivery by (Business Days after dispatch) |
Melbourne & suburbs |
Next day |
Country Victoria |
1-3 days |
Sydney, Canberra, Adelaide
& surrounding suburbs |
2 days |
Brisbane & surrounding suburbs,
Tasmania |
3 days |
Perth, Darwin & surrounding suburbs |
4-5 days |
Other interstate locations |
Not specified by Australia Post – up to 8 days |
Delivery times are a guide only and may vary.
INTERNATIONAL ORDERS
International postage will be calculated on a case by case basis, as
the shipping charge is dependent on the weight of your order and the destination.
Please proceed through the checkout process as normal, and we will
contact you via email with the delivery options available and the additional costs.
NOTE: The $5.45 charged during the checkout process is the standard delivery charge based on Australian orders. It is not the international shipping amount. International postage will always be additional.
We offer the following postage methods via Australia Post: Express Courier International, Express Post International, Registered International, Air Mail, and Sea Mail. Not all methods are available to all destinations or for all parcels. It is our preference to send parcels via Registered International or above, so that we can track the item. If you choose to receive your delivery via Air Mail or Sea Mail, we cannot take any responsibility for the item once it leaves our warehouse.
Some items cannot be
sent internationally due to Australian Aviation Guidelines. This includes aerosols (deodorants, hairspray), flammable products (containing
alcohol - includes fragrances), and some other products. We also will not ship prescriptions or Pharmacist Only Medicines overseas. We will advise
if your order is not suitable for International delivery.